The following guidelines have been established with the expectation that recognition of basic rights and responsibilities will contribute to more effective patient care and greater satisfaction for the patient, family, physician and the facility caring for the patient. These guidelines pertain to all patients without regard to age, race, sex, national origin, religion, or physical handicap.
As a patient you have the following rights regarding your treatment:
- Receive the care necessary for the course of treatment and to expect personnel who care for the patient to be friendly, considerate, respectful and qualified through education and experience and perform the services for which they are responsible with the highest level of professionalism.
- Expect privacy in treatment and care and confidentiality of all communications and records and to approve or refuse the release of medical records to any individual outside the facility, except as required by law or contract.
- Receive complete information, to the extent known by the physician, regarding diagnosis, treatment and prognosis, as well as alternative treatments or procedures and the possible risks and side effects associated with treatment.
- Be fully informed of the scope of services available at the facility, provision for after-hours and emergency care and related fees for services rendered and to be a participant in decisions regarding the intensity and scope of treatment. If the patient is unable to participate in those decisions, the patient's rights shall be exercised by the patient's legally designated representative.
- Refuse treatment to the extent permitted by law and be informed of the medical consequences of such a refusal. The patient accepts responsibility for refusal of treatment or not following the instructions of the physician or facility. Patients may change physicians if not happy with the services provided by their current physician.
- Be informed of any human experimentation or other research/educational projects affecting his or her care or treatment and of the right to refuse participation in such experimentation or research without compromise to the patient's usual care.
- Utilize the internal facility grievance process to resolve complaints or disputes. If the complaint or dispute pertains to a practitioner the patient may request information from the facility to file a complaint with the appropriate regulatory board. The patient will also be informed that he or she may change physicians or dentists if other qualified individuals are available.
All patients have the right to participate in their own health care decisions and to make advance directives regarding such decisions. We respect and upholds those rights. However, unlike an acute care hospital, the Surgery Center does not routinely perform “high risk” procedures. You will discuss the specifics of your procedure with your physician who can answer your questions as to its risks, your expected recovery and care after your surgery.
It is our policy, regardless of the contents of any advance directive or instructions from a health care surrogate or attorney in fact, that if an adverse event occurs during your treatment at this facility, we will initiate resuscitative or other stabilizing measures and transfer you to an acute care hospital. At the hospital, further treatment or withdrawal of treatment measures already begun will be ordered in accordance with the terms of any advance directive you may have.
If you do not agree to this policy, we are pleased to assist you to reschedule the procedure elsewhere. If you present an advance directive at the time of admission this will be noted on your medical record and a copy will be delivered, along with a copy of your medical record, to the hospital if an adverse event necessitates a transfer as indicated above.
You may be selected at random to participate in a patient satisfaction survey. Your comments and suggestions are very important and will help us evaluate the quality of service we provide to our patients. If you feel that any part of your care or treatment at the Surgery Center was not acceptable we encourage you to contact our Administrator. Complaints may also be addressed to the following agencies:
Colorado Department of Public Health and Environment
4300 Cherry Creek Drive South
Denver, Colorado 80246
800-886-7689 ext 2800